How can we help you?

Find answers to your questions, learn how to use Ehgezly, or get in touch with our support team.

Quick Help

Find answers to the most common questions by category.

Booking & Payments

Learn how to book fields, make payments, and manage your reservations.

8 articles

Account & Profile

Manage your account settings, profile information, and preferences.

6 articles

Finding Players

Discover how to find teammates and join existing matches.

5 articles

Rewards & Points

Learn about our rewards program and how to earn and redeem points.

4 articles

For Partners

Field owner and sales agent resources and frequently asked questions.

10 articles

Technical Support

Troubleshoot app issues, connectivity problems, and technical errors.

7 articles

Frequently Asked Questions

The most common questions our users ask about Ehgezly.

How do I book a football field?

Booking a field is easy! Open the Ehgezly app, search for fields near you, select your preferred time slot, and complete the payment. You'll receive instant confirmation and can manage your booking through the app.

What payment methods do you accept?

We accept credit/debit cards, Meeza cards, Vodafone Cash, and wallet balance. All payments are processed securely through Paymob for your protection.

Can I cancel or modify my booking?

Yes, you can cancel your booking according to the field's cancellation policy. Each field has its own policy, typically allowing cancellation 2-24 hours before the booking time. Refunds are processed to your wallet.

How does the "Play Now" feature work?

"Play Now" shows you existing bookings that need more players. You can join these matches by requesting to join, and the booking creator will approve or decline your request based on your profile.

How do I earn and use reward points?

You earn points with every booking you complete. Points can be redeemed for discounts on future bookings, exclusive merchandise, or free field time. Check your points balance in the app's rewards section.

Is my payment information secure?

Absolutely! We use industry-standard encryption and partner with Paymob, a certified payment processor, to ensure your financial information is completely secure and never stored on our servers.

What if the field owner cancels my booking?

If a field owner cancels your booking, you'll receive a full refund to your wallet immediately and be notified via the app. We also help you find alternative fields for the same time slot.

How do I become a field partner?

Visit our Business page and fill out the partnership application. Our team will verify your field and help you get set up within 24 hours. You'll only pay a 10% commission per successful booking.

Step-by-Step Guides

Detailed tutorials to help you make the most of Ehgezly.

Getting Started with Ehgezly

Learn how to download the app, create your account, and make your first booking in under 5 minutes.

Read Guide

Finding the Perfect Field

Discover how to use our search filters, read reviews, and choose the best field for your needs.

Read Guide

Building Your Football Network

Learn how to connect with other players, create teams, and organize regular matches.

Read Guide

Tracking Your Football Stats

Understand how to view your performance metrics, match history, and year-end wrap-up.

Read Guide

Still Need Help?

Our support team is here to help you 24/7. Choose the best way to reach us.

Live Chat

Get instant help from our support team. Available 24/7 for immediate assistance.

Start Chat

Email Support

Send us a detailed message and we'll respond within 2 hours during business hours.

Send Email

WhatsApp

Message us directly on WhatsApp for quick support and real-time assistance.

WhatsApp Us

Support Hours

Live Chat & WhatsApp

24/7 - Always available

Email Support

Sunday - Thursday: 9 AM - 10 PM

Friday - Saturday: 10 AM - 8 PM